TechBrain not only wants to provide the highest calibre of IT services, but they also want to do it in a way that is sustainable to the environment. In fact, they are the first carbon-neutral managed service provider in Australia!

They have a wide range of services that suit most businesses, although, to avail of their free consultation, your business must have 10 or more FTEs. If you don’t meet this requirement, you can still avail of their services without the free consultation.

TechBrain only hires the most skilled and knowledgeable technicians, which ensures that they will always find a way to fix your IT problems, no matter how complex they may be.

Customers have observed this about TechBrain’s technicians, with some remarking that the technicians assigned to them were persistent in solving the problems they had.

Some tasks will take a longer time than others, especially if there is a complex issue or if the service you need is of a large scale. We don’t count this as a flaw, but it’s still important to set realistic expectations for how quickly they can finish a task.

Their IT help desk is staffed on weekdays from 8:00 AM to 5:00 PM, and they don’t offer round-the-clock services, which can become a problem if your business’ server goes down outside of their working hours.

However, once they do get to work on your concern, we are confident that they will be able to solve it.

Inspired IT wants to keep you from worrying when it comes to your IT needs so you can have a smoother time running your business.

What their clients were most impressed with is their quick response time, and despite having regular office hours, their support line is available 24/7 in case you’ll have an urgent IT emergency outside of their working hours.

On top of that, their technicians are also quick to get to work on your case, regardless of what task it may be or its level of complexity.

We appreciate how thorough they are when it comes to problem-solving, and good examples of this are the case studies they’ve done for their larger clients wherein they created long-term plans to prevent future problems.

That said, their fees can lean towards the pricier end, especially if you require multiple services and if the scale of the project is large. However, some smaller business owners did say that Inspired IT was willing to work within their budget.

If you’re curious about their fees, the only way to get a cost estimate is if you avail of their free consultation. It’s easy to schedule a free consultation with them, and you don’t have to worry, as it’s obligation-free.

As a bonus, they also sell hardware that your business may need, which we think makes it more convenient on your end.

Austin Technology is perhaps one of the business-friendly options when it comes to IT services. Not only can they work with businesses of any size, but they also offer IT outsourcing, which can save you money from hiring an in-house IT technician.

We appreciate how you can get an instant quote online on their website, which is great if you’re still in the process of choosing which IT service provider is most suitable for you.

But when it comes to quality of service, we think they would definitely be a good choice. Their clients have commended their quick response time regardless of the time of day.

However, it is important to note that if you need IT services outside of their office hours or need it 24 hours, this will cost significantly more than if you were to work with them within their working hours.

Their large team also enables them to answer calls quickly and get to work right away. If you’re the type who wants to know as much as possible about the issue, then their technicians are patient in answering your questions.

One of their primary missions is to provide businesses with affordable IT services, and you can definitely save more if the bulk of the work can be done remotely.

They do offer limited on-site support, but these have to be scheduled beforehand.

Since opening their doors in 2001, Enable Technology has built a loyal set of clients who swear by their services.

We’ve spoken to some of these clients, and we were pleased to hear that they felt the technicians from Enable Technology genuinely cared for their business and were easy to work with.

Unlike most IT service providers, they have cars ready to be dispatched should you ever have the need for on-site services. And unlike other providers, their on-site services aren’t priced at a premium.

With over 20 years of experience, they have worked with different kinds of industries, which makes us confident that they will be able to adjust to the kind of services your business will need.

They focus on the most basic IT services, which means they don’t have as wide of a list of services offered compared to other providers on this list. However, the services they do provide are delivered with the highest quality.

Since they employ professional and knowledgeable technicians, it is still possible that they may offer a service that isn’t listed on their website as long as your assigned technician is capable of providing it.

They also have limited 24/7 services. This includes round-the-clock live system health monitoring and a 24/7 help desk, but these are only reserved for regular clients.

Like its name, First Call IT wants you to be able to know that they will pick up the first call you make with them.

This is something that plays a big role in their reliability, as their clients feel safe that there will always be someone to pick up the phone no matter what time of day it is.

They also offer same-day services if you have urgent IT needs, which means a technician can work on your concern right away. It is, however, possible that the problem won’t be solved in one day if it’s a complex task.

We appreciate how they’re ISO 27001-certified, which assures us that they follow international standards on how to manage information security. Thus, we are confident that your data will be safe with them.

They can work with businesses of any size and can even provide digital marketing, but they only list a few industries they work with, which are construction, financial services, healthcare, hospitality, nonprofit organisations, and professional services.

If your business doesn’t fit in these industries, you can still call them or book a meeting online to enquire if they can provide the services you need.

However, if your project will require on-site services, then we suggest that you look at other options on this list, as they, unfortunately, do not offer that.