Ranking as one of the top insurance brokers in Australia, Bruce Insurance deserves a spot on our list. 

Their employees have over 300 years of combined experience, which is why Perth locals entrust them with their businesses’ protection.

We love that they offer a wide range of insurance products for businesses, including cyber protection and management liability insurance. We think these are all timely and relevant considering our shift to digital operations. 

They also offer fast insurance applications and claims processing.

We appreciate that they’ve organized the application process in six simple steps, starting from an initial meeting to the client’s decision. 

These steps also include designing insurance policies that encourage active participation on the part of the clients. 

On the other hand, claims can be received just after seven days after the filing of the claim.

They also appoint personal account managers for each of their clients. However, we find their system a bit faulty, as the records for these accounts are not accessible to the company. 

There are no proper turnovers of accounts as well, which causes delays or even failure in processing claims from accounts managed by former employees.

Clients also point out issues in responsiveness. They’re not always prompt when responding to their clients’ concerns. 

With 35 years of experience in the industry, Centrewest Insurance Brokers offers personalized insurance policies to their clients.  

They’re affiliated with the National Insurance Brokers Association (NIBA), a group that advocates for the rights of brokers and clients. To us, this speaks of their passion and dedication to providing insurance services. 

They also offer unique and premium insurance policies for big corporations, such as construction and industrial special risks. These policies cover damage to equipment and loss of profit due to unforeseeable events.

For corporate policies, they offer a travel insurance that can be extended to the employee’s family. We love that this also includes private travel, interstate or international.

However, they have limited underwriting agencies compared to competitors. This might affect the range and flexibility of their insurance products and policies. 

In fact, their products and policies tend to favor bigger businesses. Smaller enterprises might want to find alternatives that will suit their needs better. 

In any case, client service with them is reliable. 

We love that they offer after-hours emergency services. They also appoint a claims officer especially assigned to answer clients’ concerns so you can always expect to hear from them. 

Multiple payment options are available too, including premium funding. 

Premium funding automatically deducts a client’s payment from their nominated debit account. With this option, you can simply focus on your business.

Whether it’s insurance brokering, risk consulting, or filing a claim you need, Knightcorp Insurance is ready to assist. 

They focus on specialty businesses such as art, food trucks, exhibitions, and even weddings. We love that they accommodate these unique businesses, as they usually require special coverages as well. 

Being a member of NIBA, they’re also mandated to follow a code of conduct in doing business. Because of this, you’re sure to receive top-quality advice and services.

We love that they also provide risk management services that help clients assess the risks that their businesses are exposed to and decide which ones they can take.  

We also appreciate that resources are readily available on their website. Here, clients can find general advice should they need immediate professional opinions. 

However, they can be out of reach sometimes, which doesn’t help clients with urgent concerns.

A client also notes that some of their employees are not knowledgeable enough about her insurance policy, which tells us they aren’t very attentive to their clients.

Still, we do appreciate the flexible payment options they prepared. 

This includes Direct Electronic Fund Transfer (DEFT), which uses reference numbers to pay clients’ billers. We think this option provides both convenience and privacy to their clients. 

Having 20 years of expertise under their belt, Grace Insurance is one of the veterans on our list. Their main office is situated in Perth, but they have offices in Sydney and Melbourne as well.

Their multiple awards, earned over the years, have landed them on our list. 

They’ve been recognized by the Community Broker Network as “Corporate Authorized Brokerage of the Year” for 2022 and by the 2022 Insurance Business Awards as “Excellence Awardee.”

They offer various types of insurance for clients’ businesses covering their liabilities among many others. 

In fact, they also offer to insure your business’s properties and electronic equipment. 

This makes them an excellent choice for businesses operating large productions such as those in the retail industry.

They can offer advice as well, but we think some of them are better discussed personally. 

In particular, we don’t like that their instructions included “Do not admit liability even if you were at fault. No matter what the circumstances.”

While this can help their clients during claims, it can also backfire on their reputation and the integrity of their clients.

We also noticed their packages work more for larger businesses or those owning commercial properties or employing many workers. Hence, they might not be a practical choice for smaller enterprises. 

But in terms of affordability, we appreciate that they offer or come up with policies that match their clients’ budgets. 

GSK Insurance Brokers has been in the business for 40 years now. Over the years, they’ve learned the ins and outs of insurance policies and are now able to render comprehensive insurance services. 

They offer business insurance packages for all business needs, including trade insurance for professionals. 

Nevertheless, they can also customize and give clients specific packages that will fit their businesses. This is perfect for clients engaged in unique businesses or those who simply want personalized services.

They also specialize in workers’ compensation advice, so if you’re just starting to hire more employees, GSK might be able to guide you. 

We also appreciate that they’re transparent and upfront about their offers.

Clients will immediately know what products are included or excluded in the packages they’re interested in. This makes their initial consultation efficient and practical, especially for business newbies. 

They also offer financial advice, including self-managed superannuation, so you can also expect to learn along the process. 

Unfortunately, client service with them can be a hit or miss. 

While they’re open 24/7 for claims, we think their communication needs improvement. Clients sometimes find it difficult to process their claims on time because of the delay in their responses.  

Additionally, we also think they lack client resources, which can make their offers a little intimidating, especially for business owners who are getting their first insurance policies. 

In the realm of business insurance brokerage, Connect Business Insurance stands tall as a beacon of trust and reliability.

Connect Business Insurance prides itself on building enduring relationships with clients, founded on trust and understanding. Their commitment to listening and comprehensively understanding clients’ needs fosters a sense of partnership that transcends transactions.

Unlike many brokers, Connect Business Insurance goes beyond the surface to understand the intricacies of different industries. This deep understanding enables them to offer tailored solutions that mitigate risks effectively, ensuring clients are adequately protected.

They don’t just focus on the present; they envision the future trajectory of clients’ businesses. By anticipating potential challenges and opportunities, they help clients navigate uncertainties and plan for long-term success.

Collaboration is at the heart of Connect Business Insurance’s ethos. They prioritize upholding commitments and working hand-in-hand with clients to achieve shared goals. This collaborative approach fosters a sense of unity and accountability.

Navigating the complexities of insurance options can be daunting, especially for businesses with unique needs. While Connect Business Insurance aims to simplify the process, some clients may still find aspects of insurance procurement and management challenging.