Categories > Repairs
Car Trouble? 5 Best Roadside Assistance Services in Perth
How We Picked
Service quality
We rated these companies’ expertise, equipment, and arrival times.
Service coverage
We also rated whether these companies can respond to clients in many parts of Perth on most days of the week.
Communication
This evaluates the attitude of the staff when answering concerns and enquiries. It also rates how fast they can respond during an emergency.
Price fairness
The prices these companies charge for their roadside assistance services must be reasonable to most people.
1. G&G Towing and Transport
Services:
- Towing and roadside assist
- Tilt tray car transport
- Motorcycle towing
- 4WD Recovery
Hours Available: Available 24/7
Address: 30 Achievement Way, Wangara WA 6065, Australia
Contact Details: +61 413 841 533
Website: https://www.gandgtowing.com/
Facebook reviews score | 5/5 |
Google reviews score | 4.9/5 |
Total reviews | 4.9/5 |
Score consistency | 4/5 |
Service quality | 5/5 |
Service coverage | 4/5 |
Communication | 5/5 |
Price fairness | 5/5 |
Pros
- Fast and punctual services
- Services available 24/7
- Easy payment options
- 7 years of experience
Cons
- Service coverage limited within the Perth Metropolitan Area
- Small business
G&G Towing and Transport is an excellent choice for roadside assistance services thanks to its 24/7 availability. They have been in business since 2015, and many customers praise them for their reliability and professionalism.
Their years of experience allow them to tackle harder cases like recovering 4x4s stuck in deep mud and water.
I had to call for their services once when my friend’s car broke down during our little road trip. It occurred in the middle of the highway, which was why we needed someone to help us asap.
Thankfully, G&G Towing and Transport immediately picked up my call, and they were able to send a truck to our location within 15 minutes.
The driver was very helpful, and he even offered us a free ride back home while my friend’s car was at the mechanic.
Another thing I love about this company is its easy payment options. My friend and I didn’t have enough cash on our hands that night.
Thankfully, the driver had a mobile EFTPOS on his truck, so it wasn’t hard to pay him for his excellent work.
However, a small downside to G&G Towing and Transport is its small size. They may not be able to accommodate too many customers at once.
It’s also unfortunate that their services are mostly limited to the Perth metropolitan area. You’ll have to look for other options if your car breaks down outside the city.
2. RAC Roadside Assistance
Services:
- Roadside assistance
- Car servicing
- Motoring advice
Hours Available: Available 24/7
Contact Details: +61 131703
Website: https://rac.com.au/car-motoring/roadside-assistance
Google reviews score | 4.8/5 |
Total reviews | 4.8/5 |
Score consistency | 5/5 |
Service quality | 4.5/5 |
Service coverage | 5/5 |
Communication | 4.5/5 |
Price fairness | 5/5 |
Pros
- Available anywhere in Australia
- 24/7 service
- Multi-tiered coverage options
- Offers additional perks and deals
Cons
- Cases of unpunctual staff
- Issues with communication
RAC Roadside Assistance is part of the Royal Automobile Club WA, one of the biggest companies in Perth. Their size allows them to provide their roadside assistance services nationwide.
It’s amazing to hear that their Australia-wide roadside assistance service is available 24/7. This company is an excellent choice for those who frequently travel interstate.
Their services include emergency battery replacement and tyre replacement.
RAC Roadside Assistance offers its services on a tiered system to keep them affordable. Clients can pick from their Standard, Classic, Ultimate, and Ultimate Plus options.
Their services can be paid for either monthly or annually. Once you become a member, you’re entitled to unlimited callouts anytime and anywhere in Australia.
Most customers I talked to praised RAC Roadside Assistance’s staff for their friendly and polite attitude. The mechanics were also commended for their ability to diagnose a car’s problem immediately.
Another thing I’d like to mention is that being a member of RAC Roadside Assistance grants you special perks for other RAC products and services.
These may include cheaper movie tickets and shopping discounts!
However, a downside to RAC Roadside Assistance is its communication. Some customers had to call many times before someone responded to their emergency.
Some also complained that the mechanics assigned to them arrived later than the estimated time.
3. A1 Towing Service
Services:
- Roadside assistance
- Towing services
- Wrecking services
Hours Available: Available 24/7
Address: 8 Gympie Way, Willetton WA 6155, Australia
Contact Details: +61 418 920 894
Website: https://a1towingservice.com.au/
Facebook reviews score | 5/5 |
Google reviews score | 4.3/5 |
Total reviews | 4.6/5 |
Score consistency | 4/5 |
Service quality | 5/5 |
Service coverage | 5/5 |
Communication | 4.5/5 |
Price fairness | 4.5/5 |
Pros
- More than 30 years of experience
- Fast and punctual services
- 24/7 service
- Professional and helpful staff
Cons
- Issues with communication
- Above-average prices
A1 Towing Service is a roadside assistance company with more than 30 years of experience in the industry. They have been towing and providing emergency repairs to cars in Perth since 1990.
They provide towing services during car breakdowns or accidents. However, if the issue is repairable on the spot, they can provide a quick fix so you don’t have to visit a mechanic shop.
Their towing and roadside assistance services are available 24/7. Just give them a call, and a truck will be sent immediately to your location.
Many customers I talked to told me that A1 Towing Service was punctual and fast. One customer shared that they only had to wait a few minutes before a truck arrived at their location.
Customers also praised the staff of A1 Towing Service for their professionalism and friendly attitude. They told me that these guys were very easy to work with and proactive.
However, some customers also complained that this company was slow to reply to their calls and emails.
Another downside to A1 Towing Service is its above-average prices. Their prices are higher than what other roadside assistance companies in Perth charge for their services.
4. Performance Roadside Assistance
Services:
- Roadside assistance
- Towing services
- Pre-purchase inspections
Hours Available: 7:00 AM – 9:00 PM (MON-SUN)
Contact Details: +61 432 514 364
Website: https://performanceroadside.com.au/
Google reviews score | 5/5 |
Total reviews | 5/5 |
Score consistency | 5/5 |
Service quality | 5/5 |
Service coverage | 4.5/5 |
Communication | 5/5 |
Price fairness | 4.5/5 |
Pros
- Easy to communicate with
- Provides accurate arrival times
- Huge list of roadside assistance services
- Thorough and efficient mechanics
Cons
- Not a 24/7 service
- Charges additional fees for towing
Clients praised Performance Roadside Assistance for its efficiency. Their mechanics are skilled in dealing with a large number of problems your car may encounter along the road.
The best thing I can say about this company is that it offers a huge list of roadside assistance services. They provide battery replacement, jump starts, tyre replacement, and so much more.
It’s also easy to call them in an emergency because they’re easy to communicate with. Customers commended them for immediately responding to calls and providing accurate arrival times.
Another thing about this company that is also well-loved by many clients is its staff. They told me that the staff is thorough.
One customer described the work ethic of Performance Roadside Assistance’s staff as “if they were working on their own car.”
That said, it’s quite disappointing that this company isn’t available 24/7. You’ll need to contact someone else if your car breaks down late at night.
It’s also annoying to know that they will charge an additional fee for towing services if they can’t repair your car on the spot.
5. United Tilt Tray Service
Services:
- Roadside assistance
- Vehicle towing
- Vehicle recovery
Hours Available: Available 24/7
Address: 10 Guthrie St, Osborne Park WA 6017, Australia
Contact Details: +61 8 9204 4141
Website: https://unitedtilttrayservice.com.au/
Facebook reviews score | 5/5 |
Google reviews score | 4.8/5 |
Total reviews | 4.9/5 |
Score consistency | 4/5 |
Service quality | 4.5/5 |
Service coverage | 5/5 |
Communication | 4.5/5 |
Price fairness | 5/5 |
Pros
- 24/7 services
- Fully-insured
- Competitive rates
- Fast and punctual
Cons
- Reports of rude behaviour
- Service coverage mostly limited to Perth metropolitan area
United Tilt Tray Service is another 24/7 roadside assistance service you can call anywhere in Perth. They are an excellent choice thanks to their affordable rates and fully insured services.
Aside from roadside assistance, they also provide towing services and vehicle recovery services.
As I mentioned before, all their services are fully insured. This means that they will compensate you for any damages that your car may incur should an accident happen while it’s under their care.
However, what I really appreciate about United Tilt Tray Service is its competitive prices. Their roadside assistance services are some of the cheapest you can avail of in Perth.
It’s quite amazing, too, that they are still punctual and fast despite being an affordable choice. I asked a representative how fast they can send a team to an emergency.
They told me that their arrival time can be anywhere between 15 and 30 minutes within the Perth metropolitan area.
However, some clients had some issues with United Tilt Tray Service’s customer service. One client told me that the tow truck driver sent to them was rude and dismissive of their concerns.
It’s also disappointing that this company is mostly limited to the Perth metropolitan area and its surrounding suburbs. You’ll need to contact someone else if your emergency occurs hundreds of kilometres away from the city.